WD Proactive Support Standard - extended service agreement - 1 month - shipment

Software updates are performed with a web-based UI and don't require outages or downtime. WD also provides a pre-upgrade health check to all customers via the knowledge repository, so you can ensure seamless upgrades to the array, host, network, and infrastructure. In addition, WD offers upgrade assistance if you need the expertise of a WD engineer for your upgrade.