Wacom One Pen Display HDMI,USB White
$18,228.99
Mfg # DTC133W0A
CDW # 6063284
| UNSPSC 43211700
Quick tech specs
- Digitizer w/ LCD display
- 29.4 x 16.6 cm
- HDMI, USB 2.0
- right and left-handed
- wired
- flint white
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Experience the power of the pen. Wacom One is a digital pen display for all creative uses - a seamless experience whether at home, work or play. Sign documents digitally, view a phone app on a bigger screen, quickly take notes, sketch, paint or edit photos - the 13.3" HD screen is ready to go and comes with creative software to get you started. Use the Wacom One pen or get a digital pen from a range of leading brands to customize your experience. Everyone from creative beginners to digital natives will appreciate the simple way in which Wacom One can be used as an extension of Mac, Windows PC and Android smartphones for drawing, gaming, or office productivity applications.
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WACOM ONE CREATIVE PEN DISPLAY is rated4.00 out of5 by4.
Rated 5 out of 5 byCesar Quiroz from Easy to use and implement with a good user interfaceWhat is our primary use case?We're primarily using the solution for incident management. We use it for ticketing for end-users. We are using also all the functionality around change management, release management, and this year we implement project management and software license management. We also make use of the analytics.What is most valuable?The analytics are very good.The solution offers very nice incident management.The overall functionality of the product is excellent.The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically.Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company.We are starting to use the project management aspects right now. We have different projects and we have all information in the same solution, in the same place. It makes everything more centralized and easier to access.The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.What needs improvement?While we're just starting with project management, I foresee some limitations with it two or three years down the line. The functionality we will likely need just isn't there right now. It's still very, very basic in terms of the offering.For example, measuring progress can be tricky. If you finish the sub-tasks and not the main task, it doesn't calculate the project's progress correctly.It would be nice if there were some standard KPIs around, for example, performance or support. It would help with budgeting.The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive.For how long have I used the solution?We started using the solution 36 months ago. It's probably been close to three years.What do I think about the stability of the solution?The stability of the solution is quite good. We don't have crashes. It doesn't freeze. there aren't bugs or glitches. It's reliable.What do I think about the scalability of the solution?The scalability is okay. However, if you have more than 100 or 200 agents how the performance will be.We had started with five, then with 10, then with 15 and now we have 20 or more. We don't need to report or to ask that they increase the capacity planning or anything of that nature. It was very transparent and so far very easy for us to scale up.We may increase usage in the future.How are customer service and technical support?Technical support has been very good. Their response times are very fast - faster than other competitors. We haven't really had any big problems with the product at this point. Therefore, we haven't really used them that much. However, we are quite satisfied with the level of service they provide.Which solution did I use previously and why did I switch?While I haven't used a different solution at this particular company, I have used other solutions in the past, such as BMC and ServiceNow.Freshservice is more stable and easier to use. It's also less expensive. It may not e as big as other offerings, however, for small and medium-sized organizations, it's quite good.How was the initial setup?The initial setup is pretty straightforward. It was not overly complex. We didn't run into too many issues.We constructed everything and handled the setup was in one day. Three days later we had to start with all the functionality and the implementation for the entire company including the change management process, the training, etc. Everything was done in less than one month.What about the implementation team?We didn't need a consultant or any type of expert in order to handle the implementation. We handled everything ourselves.What's my experience with pricing, setup cost, and licensing?The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month.There aren't additional costs on top of this. The price you see on the website is the price they charge and the price you pay.What other advice do I have?We're just customers and end-users.I'm not sure of which version of the solution we are using. They recently changed the names of their services. While we were previously using what I believe was called Enterprise, which is now called Pro.We may continue to use, not just this solution, but other Freshworks options in the future. We've recently asked the company to put together webinars for our company to learn more about their offerings.I'd recommend this solution. In fact, I already have - to other CIOs. The pricing is very straightforward, and the solution is easy to use. It's not overly technical.Overall, I would rate the solution at an eight out of ten.Which deployment model are you using for this solution?Public CloudIf public cloud, private cloud, or hybrid cloud, which cloud provider do you use?Amazon Web Services (AWS)Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2020-12-30T00:00:00-05:00
Rated 5 out of 5 byreviewer1086876 from Priced well, many features, and stableWhat is our primary use case?We have only started the process of certification with Freshservice. We are in a training phase right now.How has it helped my organization?We use Freshservice mainly for incident, problem, and change management. We are invested in organizations that have a middle level of maturity in terms of technical information or technology services. It's our primary commercial focus.What needs improvement?What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration.They should add some versions of the solution that has a wider possibility of customization, that would be great. Freshservice as it is right now is great for specific segments of the market, but if we think of bigger segments, it's complicated, because usually they have a lot of things that have to be customized and with Freshservice it's not that simple.Freshservice has limitations in the discovery part of the solution. In order to automate the process of bringing information from your infrastructure to the database of the solution. It has a lot of limitations. For example, it is not as easy to work with Linux servers or Linux computers, as it is to work with a Windows computer. We'd like to see more compatibility with Linux infrastructure in future versions.For how long have I used the solution?I have been using Freshservice for a short time.What do I think about the stability of the solution?We haven't had any issues with the stability of Freshservice. However, we have had some issues with data imports, we have noticed that large amounts of data can get stuck. This is something that we haven't seen in other solutions.I understand since this is a solution for a different segment in the market, it should work well because you don't have to import a huge amount of data. You usually have to work with small to medium-sized chunks of data and there should be no problem. However, if you're trying to import a huge amount of data, it's is going to get stuck.What do I think about the scalability of the solution?On the subscription, we have the possibility of scaling Freshservice to other business processes. If you are working with ITSM and suddenly you have the need to go further with your project managing processes, you can use what the solution already has included, which is project management. However, what I see is, that it is complicated to scale what you already have. For example, if you're working with incident management and you have, a baseline for incident management, and you use most of the features in that baseline. If you try to step up and start including some additional functionality, it's just not going to be possible because of the lack of customization.Since you cannot do customizations often in the solution, you are going to have to be able to manage what you have. You're not going to be able to customize or modify things, that might add a little optimization or automation to your incident process management.We are in the training phase with Freshservice. We have five people who are working as administrators and we are implementing use cases. We're not working directly with the customer, we've been working only in a training space trying to import data. One thing that we are doing is comparing Freshservice a lot with ServiceNow because since we are implementers of ServiceNow, we are comparing Freshservice to ServiceNow in every training exercise that we get. We haven't had any experience with real customers, we are only in the training phase.Which solution did I use previously and why did I switch?I have previously used ServiceNow.What's my experience with pricing, setup cost, and licensing?One of the key benefits of Freshservice is license management. Asset management has the possibility to keep track of licenses and that's very useful. The price of the solution is very good.We pay for a license annually.There are no additional costs to the license. That's one of the advantages that we've observed. There are different versions of the solution, but it's clear what you receive in those versions. You don't have to ask anything else.You may have to add integration with other solutions or tools. However, the functionality of the solution is very complete, there is nothing to add. Freshservice is for ITSM, HR, and project management. The other one, which is Freshdesk is for customer service management. That is very clear.What other advice do I have?Rating this Freshservice out of ten is complicated because the benefits of the solution depend on the segment of the market you're working on. For the enterprise segment, I would rate Freshservice a seven out of ten but for a smaller segment, I would rate Freshservice a nine out of ten. It depends on the segment that you're working on.On an overall general rating, I rate Freshservice an eight out of ten.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-02-23T00:00:00-05:00
Rated 5 out of 5 byreviewer1710462 from Good workflow automation capabilities, great price, and great user-friendlinessWhat is our primary use case?It is a solution for help desk ticketing, as well as for knowledge base and inventory. We also deploy a fresh service agent that actually goes and gets installed on all of our PCs and any of our computer clients within the organization. That provides Freshservice with inventory information so that we can go and track assets.I am currently using the most recent version of it. It is cloud-based, so it automatically updates. It is a public cloud, though it is accessed through Okta SAML single sign-on. It is private in that aspect. I have a feeling that their services are on an Amazon Web Services server, but I could be wrong.How has it helped my organization?It has greatly improved the process of ticket triaging. In previous organizations I worked with, I know that most of the services that they implemented did have these capabilities, but no one was willing to take on the time and effort to go and implement some of these automations within the service. Because I went and took the time to go and do so, having the ability to just go and have a ticket get created, and then automatically based upon certain criteria in the ticket information, get it routed to the correct person on the staff and to the right department, works wonders. It helps improve the turnaround time. As opposed to what typically would happen in previous organizations where a ticket gets submitted, and it just kind of goes into a general IT unassigned bucket, and you're just kind of waiting upon an internal sort of honor system where technicians are supposed to be looking at the unassigned tickets. When they're free, they are just going ahead and taking it upon themselves to go ahead and work on an issue. They do it based upon the severity or the priority of the user involved, as well as the timeliness of the turnaround time that's being required. That's kind of a flawed system because if people just want to take a rest, they just don't really want to pay attention to the unassigned queue, and then oftentimes, tickets get neglected. You end up possibly missing SLA times, whereas now, because it automatically gets wired to the right people, SLA times are almost always met because there is not this whole game of employees kind of playing chicken as to I don't want to take it and someone else should take it. We are not leaving it to an honor system as to having people take tickets.What is most valuable?I do like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.What needs improvement?The ability to customize the user interface is a bit lacking, and the reporting is a bit lacking because they're very stringent upon what you can pull reporting-wise within Freshservice. They have a lot of built-in reports that are very nice, but when it comes to customizing these, they just provide you with certain data. When you try to build your own report wizard, you aren't able to go and select some of the data that is shown in some of the reports that come with Freshservice. This is something that we have brought up with our account representative, and we have suggested these as feature updates in the future. We're still waiting on them to go and implement something like that.Their support could be improved. In the user interface of their website, it can be a little bit difficult to navigate to get support.For how long have I used the solution?I've been using it for the past almost four years.What do I think about the stability of the solution?The only hiccups I've seen are due to having integrated with Okta. We've run into some problems with the Okta integration, but that's because they're different systems, and whenever you're dealing with APIs trying to manage the connection between services, you do run into issues.What do I think about the scalability of the solution?Its scalability seems good. We've more than doubled in size since we first implemented it. It has been able to handle that amount of growth. However, reporting and customization of the user interface for your different service catalog forms could be improved. Just the fact that they're not very customizable is a problem for further scalability, but for the price, it is pretty good.We have about 300 employees across all departments who use this solution. It is being extensively used at the moment in the organization. Its usage will increase even more with growth in the company. We're constantly adding new employees.How are customer service and support?That would actually be another area they can improve because I feel like the ability to go in and contact support is a little bit hidden in the user interface of their website. It can be a little bit difficult to navigate to get support. Once you do get a hold of them, the support reaction time is adequate. It is not the best I've seen, but they do generally respond within a day and a half. I would rate them a six out of 10.How would you rate customer service and support?NeutralHow was the initial setup?It is fairly user-friendly. It is just when you're already kind of dealing with tickets coming in and you're the person in charge of dealing with the tickets and modifying the site and configuring it to where it becomes more useful for you, it gets difficult. That's because there are lots of ways to customize it. To make it as boisterous as what we've done is just time-consuming. You need to find the time to be able to go and utilize all their features. You just can't go and have it right off the bat configured because every organization is going to want to manage these things in a different manner. It's just time-consuming to go and configure all different features.What about the implementation team?They kind of just go over different features, and they do offer professional services, which I believe are a bit pricey. I have pretty much been figuring it on my own and reading up on my own to figure out how to do it.I also take care of its maintenance. Technically, the backend stuff is handled by Freshservice themselves because it is a SaaS-based service. I just kind of handle administration of user accounts as well as the administration of the user interface and some of the different features, but the actual server is somewhere on Amazon. I'm guessing it is an Amazon Web Services server somewhere, and Freshservice is managing it.What's my experience with pricing, setup cost, and licensing?Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives.What other advice do I have?It is a good solution for the price point. Just don't expect it to be the greatest IT ticketing service that you've ever utilized because customization is lacking and support could be improved, but for user-friendliness, it is pretty good. It has a user-friendly interface.I would rate it an eight out of 10 because the price is great and user-friendliness is great. They could improve on how customizable it is, but I do understand that it comes with a lower price.Which deployment model are you using for this solution?Public CloudDisclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2021-11-15T00:00:00-05:00
Rated 5 out of 5 byreviewer1034670 from It's extremely simple to integrate with change managementWhat is our primary use case?We extended Freshservice for one of my customers to integrate their business workflow. If the customer needed a new mobile, VM, or something else, they traditionally use a portal, but we have changed that. We designed an extension to manage business demands. In the past year, we've been implementing customization for change management.What is most valuable?The portal is straightforward for the end-user, but that's not the best part of Freshservice. Integration is the part that's interesting because it's easy to set up a process. It's extremely simple to integrate. In one week, you can add change management. It's incredible.What needs improvement?I'm not sure if it's on the roadmap, but Freshservice is missing something for the moment. You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management. I don't understand.For how long have I used the solution?I've worked with Freshservice for about a year.What do I think about the stability of the solution?We haven't seen many problems. I'm on a list to be notified of any service outages. It happens maybe once a year, so Freshservice is stable.What do I think about the scalability of the solution?It's difficult to speak about Freshservice's scalability because it's a product built for small customers. It isn't for a large enterprise like a bank or an insurance company. There are no scalability problems. A few of my customers are small companies that handle a massive number of incident tickets with no problem.How are customer service and support?Dealing with support was challenging. Their support is based in India, so it's all in English, and I'm not fluent, so it's difficult for me.Which solution did I use previously and why did I switch?Simplicity is Freshservice's greatest strength and weakness. ServiceNow is more complicated, but it can do everything. Freshservice is limited. It's a local solution, but that can also be a good thing.What other advice do I have?I rate Freshservice eight out of 10. I have some advice, but it's not specific to Freshservice. You need to address some issues before starting any big project, like the portal service catalog. It's true for all the products, including ServiceNow, Micro Focus, and the others.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-01-04T00:00:00-05:00