CDW Solutions / Digital Workspace / Endpoint Lifecycle Services

Endpoint Lifecycle Services

Amazing happens when you receive support on every stage of your endpoint lifecycle.

Endpoint Lifecycle Services Overview

Does Your Internal IT Team Have Enough Time to Focus on Mission-Critical Tasks?

Your end users probably don’t realize all the effort your IT team puts in behind the scenes so they can receive a secure, configured and ready-to-go device that lets them work from anywhere. But your IT team is surely familiar with the struggle: choosing the right assets, configuring them, removing bloatware, providing support, retiring old assets, etc.

CDW’s digital workspace experts are here to support you on each step of your endpoint journey so your team can focus on growing your business. 

Unmatched strategic partnerships with leading technology vendors.

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Over 20 years of experience solving some of the biggest IT challenges in Canada.

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The expertise to tackle all your endpoint challenges, whether local or international.  

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Strong focus on quality assurance and continuous improvement. 

Our Capabilities

We have a dedicated team of digital workspace experts who can help you optimize each stage of your endpoint lifecycle – From the moment you design your strategy to the end of life of your devices.  

1

Strategy/Procurement

We guide you through strategic procurement planning, ensuring your teams get the right technology on time and within budget.

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  • Assessment & Discovery
  • Design future state
  • Persona Modelling
  • Logistics & SLA discussion
  • Refresh Planning

6

Retirement

We'll assist you in the last stage of your devices, focusing on buyback initiatives, data privacy and environmental responsibility.

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  • Packaging
  • Logistics
  • Data Wiping (NIST-800 Standard) utilizing Blancco Certified Data Erasure
  • Recycle/disposal services
  • Certificates of data/device destruction
  • Technology buyback initiatives and combine packaging/logistics support

5

Manage

Support continues throughout your end users' device lifecycle with our managed services.

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  • Mobile device management (MDM)
  • Asset inventory and management
  • Application updates
  • Patch and image management
  • Asset tagging
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2

Configure

We help you configure the equipment according to your team’s needs, so your devices arrive ready to be used.

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  • Image and Application Load
  • Custom BIOS Settings
  • Labeling and Tagging
  • Etching, RFID
  • Modern IT Pre-Config with MS Autopilot & Apple Business Manager

3

Deploy

Ensure seamless transitions, minimizing downtime and maximizing productivity through expert handling and dedicated support.

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  • Advanced device deployment via mobile device management (MDM) tools
  • Onboarding services and support
  • Offboarding services and support
  • Device triaging
  • Executive services

4

Support

Keep things running smoothly by ensuring device reliability and quickly addressing any issues that arise.

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  • Warranty support
  • Accidental damage repair
  • Parts prioritization
  • Device check, triage and hot swap
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1

Strategy/Procurement

Assessment & Discovery
Design future state
Persona Modelling
Logistics & SLA discussion
Refresh Planning

2

Configure

Image and Application Load
Custom BIOS Settings
Labeling and Tagging
Etching, RFID
Modern IT Pre-Config with MS Autopilot &Apple Business Manager

3

Deploy

Advanced device deployment via mobile device management (MDM) tools
Onboarding services and support
Offboarding services and support
Device triaging
Executive services

4

Support

Warranty support
Accidental damage repair
Parts prioritization
Device check, triage and hot swap

5

Manage

Mobile device management (MDM)
Asset inventory and management
Application updates
Patch and image management
Asset tagging

6

Retirement

Packaging
Logistics
Data Wiping (NIST-800 Standard) utilizing Blancco Certified Data Erasure
Recycle/disposal services
Certificates of data/device destruction

Our Capabilities

Contact your account representative to
explore all the options we have available.

1

Strategy/Procurement
  • Assessment and discovery
  • Design future state
  • Persona modelling
  • Logistics and service level agreement (SLA) discussion
  • Refresh planning

2

Configure
  • Image and application load
  • Custom basic input/output system (BIOS) settings
  • Labeling and tagging
  • Etching and radio-frequency identification (RFID)
  • Modern IT pre-configuration with Microsoft Autopilot and Apple Business Manager

3

Deploy
  • Advanced device deployment via mobile device management (MDM) tools
  • Onboarding services and support
  • Offboarding services and support
  • Device triaging
  • Executive services

4

Support
  • Warranty support
  • Accidental damage repair
  • Parts prioritization
  • Device check, triage and hot swap

5

Manage
  • Mobile device management (MDM)
  • Asset inventory and management
  • Application updates
  • Patch and image management
  • Asset tagging

6

Retirement
  • Packaging
  • Logistics
  • Data Wiping (NIST-800 Standard) utilizing Blancco Certified Data Erasure
  • Recycle/disposal services
  • Certificates of data/device destruction

Customer Success Story

How CDW Helped
Scale IT for VetStrategy

What happens when your organization grows exponentially during a hardware supply chain shortage? Learn how CDW helped a leading veterinary services provider in Canada, with over 300 retail locations coast to coast, revamp their IT infrastructure. 
 

The CDW Approach

We Meet You
Where You Are

We Meet You Where You Are

No matter where you are in your technology journey, CDW’s full lifecycle of solutions and services supports your internal team and helps you focus on your business goals.
 

Assess

With our suite of assessment services, our certified experts help you understand your current level of maturity.

Architect

Build a custom plan to train your people and update your processes to accelerate your abilities and handle future technology needs.

Implement

Our experts help implement these new technologies and industry-leading solutions to prepare your organization for the most complex projects.  

Operate

Managed services are core to CDW Canada's ability to assist our customers and support you with 24/7/365 coverage of your critical systems.

Contact Us

Contact One of Our Experts to Start Optimizing Your Endpoint Lifecycle

We have experience designing endpoint solutions for organizations across different industries, contact one of our experts and make sure that your workstations are secure and working when they arrive.   


Ways to reach us:

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Complete the form and an endpoint services expert will reach out to you.
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Or give us a call at 800.972.3922

Contact Us

Contact One of Our Experts to Start Optimizing Your Endpoint Lifecycle

Complete the form below or call 800.972.3922

Contact Us

Contact One of Our Experts to Start Optimizing Your Endpoint Lifecycle

Complete the form below or call 800.972.3922

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